We're Here to Help
Need a hand with your order? Have a burning question you need answered? You’ll find answers by clicking on one of the sections below. If you can’t what you’re looking for, please v and we’ll respond as soon as possible!
Orders
How long does it take for orders to ship?
Orders are typically processed in 1 business day. Orders within the United States are shipped via USPS First Class, and usually arrive in 3-5 business days. Arrival times for international orders are difficult to predict accurately, but 1-4 weeks is the average – depending on customs delays. Delivery tracking is not available for International orders.
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Shipping
Has my order shipped?
You can check your order status and details by logging in to your account.
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Returns + Refunds
How do I return an order?
You can ship back full-price items within 30 days of receipt for a full refund; within 15 days for sale-priced items. Returned items must be unused and in their original condition.
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Products
How do I redeem my gift card?
Just enter your gift card code during checkout in the “Gift Cards & Promotional Codes” field on the “Review Your Order” page. If your order total is more than your gift card balance, we'll charge the remain- ing amount to your default payment method. Should you have any issues redeeming your gift card, please contact us here.
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How long does it take for orders to ship?
Orders are typically processed in 1 business day. Orders within the United States are shipped via USPS First Class, and usually arrive in 3-5 business days. Arrival times for international orders are difficult to predict accurately, but 1-4 weeks is the average – depending on customs delays. Delivery tracking is not available for International orders.
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Has my order shipped?
You can check your order status and details by logging in to your account.
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Returns + Refunds
How do I return an order?
You can ship back full-price items within 30 days of receipt for a full refund; within 15 days for sale-priced items. Returned items must be unused and in their original condition.
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Products
How do I redeem my gift card?
Just enter your gift card code during checkout in the “Gift Cards & Promotional Codes” field on the “Review Your Order” page. If your order total is more than your gift card balance, we'll charge the remain- ing amount to your default payment method. Should you have any issues redeeming your gift card, please contact us here.
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How do I return an order?
You can ship back full-price items within 30 days of receipt for a full refund; within 15 days for sale-priced items. Returned items must be unused and in their original condition.
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How do I redeem my gift card?
Just enter your gift card code during checkout in the “Gift Cards & Promotional Codes” field on the “Review Your Order” page. If your order total is more than your gift card balance, we'll charge the remain- ing amount to your default payment method. Should you have any issues redeeming your gift card, please contact us here.
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Can’t find the answers you need?
Please visit our “Contact Support” page to submit your question, and we’ll be happy to help. Thank you!